top of page
  • Writer's pictureZag Global

Outsourcing vs. Insourcing: What’s Best for Your Business?

The two prime techniques or strategies for your business to achieve the desired goal, are insourcing and outsourcing. Choosing what’s best for you is always confusing for brands and companies. This blog will help you choose what’s best for your business as both have their respective pros and cons.


Outsourcing is the business strategy where companies hand over their, often non-essential work, to third-party companies. These companies are contracted and return services in return. The process of hiring another entity plays a vital role as these services will be associated with your brand. The third-party offers services from HR operations to account maintenance and more.

The organization that seeks to outsource its business functions from a third party is known as the client firm, on the other hand, the company providing the services to the organization is known as the service or outsourcing provider. Both the companies sign the contract for a specific period under the stated terms and conditions.

The scope of the outsourcing market is increasing with each passing day. The industry is rapidly growing and has amounted to $88.9 billion globally, which is more than double the size of that of the last decade. These stats are more than enough to attract companies to go with the idea of outsourcing.


The deputation of a project to the department or the team within the company is known as insourcing. The purpose is to utilize the company’s developed resources to achieve the goal rather than relying on third parties. These processes and operations of insourcing generally take place on-site within the organizational infrastructure.

Insourcing requires the hiring and training process of a new team for the specified tasks. Therefore, insourcing can prove expensive for the organization. It involves the execution of a new department or team within the organization.

The idea of insourcing is getting attention and acceptance these days because of the fact that you have more control over the operations. And that the company can modify the strategy according to their needs whenever they want.

Difference Between Outsourcing and Insourcing

The primary difference between outsourcing and insourcing is the organization’s control over the operations and processes in that particular technique. Companies that outsource a specific service or a function have minimum control over the management of the outsourced company hired for that project. A company known for its cordial customer support services does not have control over how the outsourced company deals with the customers is a good point case.

Over the last decade, outsourcing has acquired a ton of consideration in the business industry. Various services are outsourced nowadays, they include human resources, customer care, and marketing.

In contrast, the insourcing technique is also adopted by various companies to achieve their tasks productively by utilizing their resources. It’s more like an investment in building your resources, making a team, and, using them for a specific task that would otherwise be outsourced, compromising the confidentiality of the information of the company.

Outsourcing is budget-friendly and time-saving on the other hand, insourcing demands huge investment and time to train the team for the task to achieve the goals. The outsourcing can be domestic or distant or far-off and remote, but insourcing is always domestic and within the organization.

Advantages of Outsourcing

The core importance of outsourcing is the fact that the relevant company has the expertise in the specific business, they have a trained and qualified team. Hiring someone with expert-level knowledge is an expensive and time taking process. Therefore, when you want something to get done, you outsource a company and don’t have to worry about hiring new members in the team to train them or whatsoever.

Furthermore, the outsourcing companies allow you to anchor your concentration on your abilities at a low cost. It also allows you to test the service of the third party before you purchase it, more like a trail. This makes you choose what’s best for your business, the choice of choosing the best for your purpose is something valuable.

As these service providers have a team of experts, they don’t compromise on the quality of work and try to give the best customer experience to their clients. Therefore, other than saving a massive amount, one can also save time and energy and can invest in other matters of interest.

Keeping in mind the advantages of outsourcing, it makes more sense to rely on this technique and a company that has this type of expertise.

Advantages of Insourcing

When it comes to insourcing, it brings confidentiality to the information of the company. As the employees are part of the company, they know the company by heart, and they know the identity and values of the company. The company which goes with insourcing has control over all managerial matters, the planning of strategy, and execution. Insourcing demands more time, energy, and huge investment. But if you are the type of leader who wants to control everything whatever it takes, this technique is for you. The process of hiring, training, the building of strategy, and execution are energy-draining and time taking.

Which Technique is Better

Deciding what’s best for business, and what suits your aim is a hard decision to go with. Companies need to squint through both techniques to decide which technique is better for them. Where outsourcing allows you to save your time, and energy and is cost-effective while on the flip side of the coin, insourcing offers more control over operations.

Organizations should consider their long-term goals, resources, and capabilities while deciding the approach they are going with. Following are the deciding factors one can keep in mind while taking the decision.

  • Do they want a cost-effective approach, or do they want to stay in charge of managerial operations?

  • Can the company adjust the organizational structure by adding another outsourced arm, or do they want to take the pain of hiring, training new employees, and building new strategies?

  • The main requirements of the project, does the company has the expertise to best handle the project?

  • Long-term effects of both techniques.

6 views0 comments
bottom of page