Business Solutions

Tailor-Fitted Outsourced

WE DO IT ALL

INBOUND SUPPORT

Customer service is fundamental to creating brand value, so let us fill in the gap. We put trained professionals at the service of your customers' every whim. Our inbound support extends across email, inbound calls, and chat. Enhance your conversion rates along with cross-selling, upselling, and after-sale support to keep customers coming back.

OUTBOUND SUPPORT

Acquiring a new customer is significantly more expensive than retaining an existing client; this is the fundamental reason why dedicated resources are becoming essential to fulfill all the needs of your customers without breaking the bank. We provides smooth, efficient, and reliable outsourcing. Be it lead generation, insurance sales, or telemarketing – Zag Global has you covered.

CALL ANALYTICS

While you’re off handling core business functions let us take care of your mundane operational tasks. We’re an omnichannel support system that caters to everything from data entry and processing to administrative support, order management, lead generation, content moderation, consumer surveys and so much more.

TRANSCRIPTION SERVICES

Gain an edge over the competition by leveraging caller demographics and behaviour to capture more leads and win customers. Zag Global offers real-time acquisition and behavioural reports that can boost your business and adds an interactive layer which empowers the sales reps to leverage the call analytics to make better decisions.

BACK OFFICE SUPPORT

Allow your staff members to pay more attention to what is being said during inbound calls and help them connect better with the clients. Zag Global has a team of qualified transcriptionists, native speakers, and copywriters who are well-equipped to take on all your business needs and help you invest your valuable time in other aspects of the business instead.

- Concentrate on core competencies

- Mitigate risk, save time, and cut costs

- Allow for your company to grow globally

- Expand resources by hiring indusrtry professionals

HOW CAN BPO HELP MY BUSINESS?